Signing in to the portal
The agency portal opens at the path/acente on the firm’s Tourante address. If you open the address without writing a path, the firm panel’s sign-in page opens; to enter the portal, always use the path /acente.
- The firm’s manager creates the agency user: they open the agency’s record on the «Müşteriler» (customers) screen, press the «Panel Kullanıcısı Aç» (create panel user) button in the «Panel Kullanıcıları» (panel users) section and set the password themselves (Customers and agencies). The manager passes the sign-in details on to the agency themselves.
- The agency user signs in from the portal’s sign-in page with their e-mail address and password. The sign-in form is the panel’s standard sign-in screen.
- At the first sign-in the «Parolanızı değiştirin» (change your password) window opens automatically, because the manager set the password. Enter your own password and press the «Parolayı değiştir» (change password) button. The window cannot be closed: it opens again on every page until you set your own password.
- If sign-in with the same e-mail address fails 10 times within 15 minutes, sign-in with that address is locked; the sign-in page tells you after how many minutes you can try again (Sign-in and roles).
- This portal has no password reset. An agency user who forgets their password asks the firm’s manager for a new one. The manager sets a new password with the «Parola Değiştir» (change password) button in the same section.
Two-step verification
Two-step verification is optional in the portal: if you turn it on, the sign-in asks, besides your password, for a code generated by an authenticator app that you install on your phone; if you do not, you sign in with your password alone.- You turn two-step verification on and off yourself on your profile page, the «İki adımlı doğrulama» (two-step verification) page. You reach the page from the portal’s user menu.
- When you set it up, you link your authenticator app to your account by following the steps on the screen and enter the code the app generates. The portal also gives you recovery codes; when your phone is not with you, you can use a recovery code instead of the code at sign-in. Each recovery code is valid only once.
- If you cannot reach your authenticator app and your recovery codes, ask the firm’s manager to reset your two-step verification. To do this, the manager opens the agency’s record on the «Müşteriler» screen, presses the «İki Adımlı Doğrulamayı Sıfırla» (reset two-step verification) button in your row in the «Panel Kullanıcıları» section and confirms the question. The button appears only in the row of a user who has two-step verification on.
- After the reset, your authenticator app’s link and your recovery codes have been deleted: you sign in to the portal with your password alone. If you wish, you turn two-step verification on again on the «İki adımlı doğrulama» page.
Home page
After you sign in, «Ana Sayfa» (home page) opens. It holds a welcome text. If your firm has made the reservation screens available, the text says that on the «Departlar» (departures) screen in the left-hand menu you will see the tours you can enter reservations for, and on the «Rezervasyonlarım» (my reservations) screen your own records. If these screens are switched off, the text does not mention them: it says that your firm has not made its reservation screens available for now and that you should contact your firm with your questions (below, in the “If the portal is closed” section).Departures and entering reservations
The «Departlar» screen lists the guaranteed departures you can enter reservations for. Only departures that are on sale and that leave today or on a later date appear in the list. The list starts with the nearest departure. Each row shows the tour name, the departure and return dates and «Kalan koltuk» (seats left). If no seats are left, it reads «Yer kalmadı» (no seats left). If you have entered records for that departure before, your number of records and of people also appears below. You cannot see other agencies’ figures or any amount. To enter a reservation:- Press the «Rezervasyon Gir» (enter reservation) button in the departure’s row.
- Enter the number of people in the «Pax» field. If this number exceeds the seats left, a warning appears below the field and the record cannot be saved as it stands: lower the number of people or contact your tour operator.
- Enter the guest’s name as a single line in the «Misafir» (guest) field.
- Choose the guest’s language in the «Dil» (language) field (you may leave it empty).
- Enter the record number from your own system in the «Referans no» (reference no.) field. This field is required.
- If you know them, fill in the «Varış uçuşu» (arrival flight), «Varış zamanı» (arrival time), «Dönüş uçuşu» (return flight) and «Dönüş zamanı» (return time) fields.
- Press the «Kaydet» (save) button. The notification «Rezervasyonunuz alındı» (your reservation has been received) appears.
My reservations
The «Rezervasyonlarım» screen shows all of your agency’s records: the ones you entered, the ones the tour operator entered on your behalf, and the cancelled ones. The list starts with the newest record; you can search by the departure’s name, the guest and the reference number. Each row shows the departure, the date, the guest, the pax, the status and the reference number. The status column states the record’s status: «Opsiyon», «Kesin» (definite), «Bekleme listesi» (waiting list) or «İptal» (cancelled). In addition:- «Kilitli» (locked) — the record can no longer be changed by you. The reason appears when you hover the mouse over it.
- «Uçuş eksik» (flight missing) — the record’s arrival or return time has not been entered.
Changing and cancelling a record
You can change or cancel a record you entered yourself until the tour operator acts on it, and as long as the departure is on sale.- «Düzenle» (edit) — changes the record’s fields. If you increase the number of people, the seats left are checked again. Save with «Kaydet»; the notification «Rezervasyonunuz güncellendi» (your reservation has been updated) appears.
- «İptal Et» (cancel) — cancels the record. A cancellation cannot be undone: the record stays in the list as cancelled and the seats you held are released. If you change your mind, you need to open a new record. In the confirmation window, press the «Rezervasyonu İptal Et» (cancel reservation) button; the notification «Rezervasyonunuz iptal edildi» (your reservation has been cancelled) appears.
Adding further information
You pass on information such as a flight change, a name correction or the name list of a large group with the «Ek bilgi» (further information) button. This button works on the records you entered yourself, even when the record is locked.- Press the «Ek bilgi» button in the record’s row. The «Ek bilgi ekle» (add further information) window opens; the earlier notes appear at the top.
- Write the information and press the «Ekle» (add) button. The notification «Ek bilginiz kaydedildi» (your further information has been saved) appears.
If the portal is closed
- The portal depends on the firm’s «Acente Paneli» (agency panel) module. If the module is off or the firm’s licence has expired, every page of the portal shows the «Bu alana erişiminiz yok» (you do not have access to this area) page. This page does not give the reason; in this case the agency should contact the firm it works with.
- If the module is on but the firm’s «Departlar» or «Müşteriler» module is off, the «Departlar» and «Rezervasyonlarım» menus do not appear; only «Ana Sayfa» remains. In this case the home page’s welcome text, too, does not mention the two screens; it says that the reservation screens are not available for now.
- In a new firm the «Acente Paneli» module starts switched off (Sign-in and roles).