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This page describes the firm manager’s settings screens. All of these screens are visible only to the «Yönetici» (manager) role.

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Users

The «Kullanıcılar» (users) screen lists your firm’s staff: name, e-mail and role. Agency portal users do not appear here; they are in the «Panel Kullanıcıları» (panel users) section of the agency’s record (Customers and agencies).

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Adding a user

  1. Press the «Yeni Kullanıcı» (new user) button.
  2. Fill in the «Ad» (name) and «E-posta» (e-mail) fields. The e-mail address must be unique across the whole of Tourante.
  3. Write an initial password in the «Parola» (password) field. The password must be at least 8 characters long; «En az 8 karakter.» (at least 8 characters) is written under the field.
  4. Choose the «Rol» (role): «Yönetici» or «Operasyon elemanı» (operations staff).
  5. Save.
A user you open with «Yeni Kullanıcı» gets no invitation e-mail: you pass the password on to the new user yourself. At their first sign-in, the user sets their own password: in the firm panel, in the «Parolanızı değiştirin» (change your password) window, which cannot be closed; in the phone app, on the «Parolanızı değiştirin» screen that opens right after the sign-in; if the new user has the «Yönetici» role, the phone stops the sign-in until two-step verification has been set up in the firm panel (Sign-in and roles). An import, on the other hand, sends each user an invitation (below, in the “Importing users from Excel” section).

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Importing users from Excel

You can open accounts for your staff in bulk from an Excel file. The «Excel’den İçe Aktar» (import from Excel) button above the «Kullanıcılar» list opens the «Kullanıcıları İçe Aktar» (import users) page. The page works with the same steps as the hotel import: download the template with «Şablonu İndir» (download template) and fill it in, upload the file, map the columns, check the preview and press the «Onayla ve İçe Aktar» (confirm and import) button (Hotels, suppliers and costs).
  • The template has three columns, and all three are required: «Ad Soyad» (full name), «E-posta» and «Rol». The role must be «Yönetici» or «Operasyon elemanı»; a row with any other role is not imported.
  • The template has no password column. Each user is opened without a password and an invitation valid for 7 days goes to their e-mail; the user sets their password themselves with the link in the invitation (Sign-in and roles). If the invitation cannot be sent, the user is still opened, and the report says that the user can set their password with «Parolamı unuttum» (I forgot my password) on the sign-in page.
  • If the e-mail address is already registered in Tourante, the row is not imported and is shown in the report; existing users are not updated.
  • Agency users are not opened with this template; you open them in the «Panel Kullanıcıları» section of the agency’s record.
  • You can delete users imported by mistake on the «Kullanıcılar» screen; their invitations stop working at that moment. Download the import report with «Raporu İndir (CSV)» (download report, CSV).

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Editing and deleting a user

  • To set a new password for a user, write the new password in the «Parola» field on the edit page; the new password too must be at least 8 characters long, and if you leave the field empty, the password does not change. At their next sign-in, the user is again directed to change their password. When a user’s password changes, all their sessions on phones end; this is how you end the session on the phone of a staff member who has left.
  • If a user cannot reach their authenticator app and recovery codes, press the «İki Adımlı Doğrulamayı Sıfırla» (reset two-step verification) button on the edit page and confirm the question; a user with the «Yönetici» role must set two-step verification up again at their next sign-in before reaching any page, while an «Operasyon elemanı» can turn it on again on the profile page if they wish. The button appears only on the record of a user who has two-step verification on; you do not see it on your own record (Sign-in and roles). If your installation supports it, the same button is also on the «Kullanıcılar» page of the phone app; wherever it is done, a reset does not end the user’s sessions on phones and is not recorded anywhere, so you end the sessions on a lost phone by changing the user’s password (Getting started on the phone).
  • The firm’s last manager cannot give up the «Yönetici» role; first appoint a second manager.
  • You delete a user from the edit page. A user who is the firm’s last manager, the assignee of an open file or an agency’s default representative cannot be deleted; the panel states the reason and what you need to do. A deleted user’s sessions on phones end too.
The Tourante support team cannot use this screen.

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Pax bands

«Pax Bantları» (pax bands) sets the ranges of numbers of people by which prices are calculated in a group quotation. The screen depends on the «Kotasyon» (quotation) module.
  1. Open a row with «Bant ekle» (add band) and enter the «Alt sınır» (lower limit) and the «Üst sınır» (upper limit).
  2. The bands must follow one another: a band’s upper limit is one less than the next band’s lower limit. At most 20 bands can be defined.
  3. Press the «Bantları Kaydet» (save bands) button and confirm.
Pricing is based on the number of people at the band’s lower limit. If you define no bands at all, the quotation uses its own automatic tiers. If a band’s upper limit exceeds the number of seats of the largest vehicle, a warning appears; the record is saved anyway. The change applies to the quotations prepared from then on; existing files and offers keep their own tiers.

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Exchange-rate settings

«Kur Ayarları» (exchange-rate settings) sets the euro rate that new quotations use. The screen depends on the «Kotasyon» module.
  • In the «Dönem Kuru» (period rate) section, the day’s TCMB rate appears for reference.
  • If you write a fixed rate in the «Dönem kuru (1 EUR = ? TL)» (period rate, 1 EUR = ? TL) field, the quotation works with this rate. If you leave it empty, the quotation works with the live rate (TCMB plus a safety margin).
  • «Güncelleme sıklığı» (update frequency) is how often you review the fixed rate: «Haftalık» (weekly, the default) or «Aylık» (monthly). The rate’s last confirmation date is written under the field.
  • «Emniyet payı varsayılanı (%)» (default safety margin, %) is the percentage added to the live rate; it can also be changed on each offer separately.
Save the change with the «Kuru Kaydet» (save rate) button; the confirmation window shows the old and new values. The locked rate of files already opened and the saved rate of offers do not change. The «Son Kur Değişiklikleri» (recent rate changes) section shows the last ten changes, with who made them. If a fixed rate is set, every save confirms it, even when the rate has not changed; an unchanged rate adds no line to «Son Kur Değişiklikleri». 7 days («Haftalık») or 30 days («Aylık») after the last confirmation, on that morning and every 7 or 30 days after, every manager of the firm gets the notification «Dönem kurunu güncelleyin» (update the period rate); it also appears among the phone app’s notifications. Updating the rate, or saving the same rate again, confirms it and the count starts again. If the period rate is empty (the live rate), no reminder comes.

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Firm information

«Firma Bilgileri» (firm information) holds your firm’s details that are printed on documents. The screen depends on the «Faturalama» (invoicing) module.
  • «Logo» — printed on the offer, the pro forma invoice, the confirmation, the rooming list and the survey card; it also appears at the top of the offer, confirmation, pro forma invoice and survey link e-mails to agencies and of the option e-mails. PNG, JPEG, WEBP or SVG; at most 2 MB. In e-mails the logo appears only if it is a PNG or JPEG of at most 1 MB; otherwise (no logo, a WEBP or SVG, or a file larger than 1 MB) your firm’s name is written at the top of the e-mail.
  • «Fatura Künyesi» (invoice details) — «Unvan» (registered name: printed as the seller’s name on the pro forma invoice; required for issuing a pro forma invoice), address, tax office, tax number, bank details and payment terms. The payment terms are printed on the pro forma invoice as they are and are not translated; write them in the agency’s language.
  • «İletişim» (contact) — phone and e-mail; printed on the offer’s letterhead and at the bottom of the e-mails to agencies and the option e-mails. Write the phone number with its country code.
  • «Acil durum» (emergency) — the «Acil durum hattı» (emergency line) is printed on the confirmation, the rooming list, the pax list and the transfer list, and appears on the file’s emergency card. It is not printed on the pro forma invoice or the offer.
Save the changes with the «Bilgileri Kaydet» (save information) button.

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Export my data

«Verilerimi Dışa Aktar» (export my data) lets you download all of your firm’s data as a single ZIP file. This screen does not depend on any module; the Tourante support team cannot use it.
  1. Press the «Dışa aktarımı başlat» (start export) button and confirm with «Başlat» (start).
  2. The file is prepared in a few minutes. When it is ready, you receive the notification «Dışa aktarımınız hazır» (your export is ready).
  3. Press the «İndir» (download) button on the page.
Things to know:
  • The ZIP file holds an Excel file for each table, the uploaded files (feedback attachments, tariff files, supplier documents, the logo) and a description file. Sign-in details such as passwords are not in the file, but the personal data of your guests and customers is: keep the file in a safe place.
  • The file can be downloaded only once, within 24 hours after it is ready. The download link that the «İndir» button opens is valid for 5 minutes.
  • While an export is being prepared or is waiting to be downloaded, a new one cannot be started. At most 5 exports can be started in 24 hours.
  • The «Son dışa aktarım» (last export) section shows the status, the person who asked for it and the times. The statuses are «Sırada» (queued), «Hazırlanıyor» (being prepared), «Hazır» (ready), «İndirildi» (downloaded), «Başarısız» (failed) and «Süresi doldu» (expired). Earlier exports are listed below.
For a firm whose Tourante contract has ended, the rest of the panel closes, but this page stays open to the firm’s manager for 90 days after the firm leaves. The manager reaches the page with the «Verilerimi Dışa Aktar» button on the licence page; when the period runs out, the data is deleted permanently (Sign-in and roles).