Skip to main content
This page describes how to fill in an operation file’s guest list, and the survey the guests take at the end of the tour.

​
Guests

The guest list is in the «Misafirler» (guests) section of the file page. Everyone who can open the file («Yönetici» (manager) and «Operasyon elemanı» (operations staff)) sees and edits the list. The list shows the sequence number, full name, room number, room type and note. Room types can be «SGL», «DBL», «TWN», «TRP» and «Family».

​
Adding guests

  • One by one — press the «Misafir Ekle» (add guest) button; enter the full name (required), the room number, the room type and the note. The guest is added at the end of the list.
  • In bulk — to bring in the list the agency sent in one go, press the «Toplu Yapıştır» (bulk paste) button. Paste it into the «Misafir listesi» (guest list) field with one guest on each line and press the «Ekle» (add) button. Leading sequence numbers and empty lines are removed automatically. Pasting does not delete the existing list; it adds to the end.
To edit or delete a row, use the row’s buttons. You can also select several rows and delete them together; deletion cannot be undone.

​
Warnings

Above the list, situations you should check appear as yellow warnings: a number of guests different from the file’s pax, two different room types in the same room, a number of people in a room that does not fit the room type, or guests with no room number entered. The warnings are for information; they do not prevent saving.

​
Rooming and pax lists

Once guests have been entered, the list buttons appear at the top of the file page: «Rooming Listesi (PDF)» (rooming list, PDF), «Pax Listesi» (pax list) and «Pax Listesi (Excel)» (pax list, Excel). The lists are prepared in the order of the «Misafirler» section. These buttons are used by the file’s assignee or the manager.

​
Anonymising a guest

If you need to remove a guest’s personal information, press the «Anonimleştir» (anonymise) button in the row and confirm. The guest’s name is replaced with an anonymous name and the note is deleted; the room information and the guest’s place in the list remain. This action cannot be undone, and it does not scan the information in the file’s other records (for example notes or e-mails). On a cancelled file the guest list stays read-only; no new guest can be added and rows cannot be changed. Anonymising works on a cancelled file too.

​
Guest survey

At the end of the tour, a short survey opened by QR code can be given to the guests. Guests scan the code with their phones and answer without creating an account. The survey depends on the «Anketler» (surveys) module; this module starts switched off in a new firm.

​
Opening and sharing the survey

  1. Press the «Anket» (survey) button at the top of the file page. The «Misafir anketi» (guest survey) window opens; the survey is created the first time it is opened.
  2. In the window you see the survey’s status, its language, its opening and closing dates, the QR code and the link.
  3. For the guide to show the guests at the end of the tour, download the one-page QR card with «QR Kartı (PDF)» (QR card, PDF) and print it.
  4. To send the link to the agency, press the «Bağlantıyı Acenteye Gönder» (send link to agency) button, check the «Alıcı e-posta» (recipient e-mail) field and press the «Gönder» (send) button. The e-mail comes in the survey’s language and in your firm’s look; it carries a clickable link and the QR card as a PDF attachment; the agency passes the link on to the guests. Tourante does not send e-mails to guests.
Share the link only with this file’s guests: anyone who knows the link can answer. The survey opens on the tour’s last day (if the file is marked «Tamamlandı» (completed) earlier, it opens at that moment) and closes 30 days after it opened. The survey’s status is «Açılacak» (not yet open), «Açık» (open), «Kapandı» (closed) or «Dosya iptal» (file cancelled). The «Anket» button is seen by the file’s assignee and the manager; it does not appear on a cancelled file.

​
The manager’s survey actions

  • «Erken Kapat» (close early) — the survey takes no new answers. You can reopen it before its time runs out.
  • «Yeniden Aç» (reopen) — reopens a survey that was closed early, if its time has not run out.
  • «Yeni Bağlantı Üret» (generate new link) — invalidates the old link and the printed QR cards at once. You need to print the new QR card.
If an answer holds a score of 2 or lower, the managers and the file’s assignee receive the notification «Düşük anket puanı» (low survey score).

​
Survey responses

The responses are listed in the «Anket Yanıtları» (survey responses) section of the file page. Only the «Yönetici» role sees this section. The list holds the time of submission, the language, the name the guest wrote (it is not verified), the scores and the comments.
  • «Gizle» (hide) — hides an inappropriate response once you have written a «Gizleme nedeni» (reason for hiding). A hidden response is not deleted; it is left out of the averages and the score cards. «Göster» (show) brings the response back.
  • «Kişisel bilgileri sil» (delete personal information) — permanently deletes the name and all the comments in the response; the scores remain.
  • The «Gizlenen yanıtlar» (hidden responses) filter shows or hides the hidden responses.
Guaranteed departures have their own survey too: the «Anket» button on the departure board opens the same window, and «Anket Yanıtları» is visible to the manager on the departure board as well (Guaranteed departures). The departure survey has no button for sending the link to the agency.