Who uses the app
At present, the app is for the firm’s staff: «Yönetici» (manager) and «Operasyon elemanı» (operations staff) use the same app. What you see on the screens depends, as in the firm panel, on your role and on the modules switched on for your firm (Sign-in and roles). Two-step verification is required for the «Yönetici». Managers and other users who have turned two-step verification on sign in on the phone too: after your password, the app asks for the code your authenticator app generates (below, in the “Signing in” section). You cannot set up two-step verification on the phone; you set it up in the firm panel (Sign-in and roles). Separate screens have been designed for agency users and guides; for example, the «Dosyalarım» (my files) tab for agencies and the «Takvim» (calendar) tab for guides. These surfaces are not ready yet and do not appear in the published app. Agency users run their work through the Agency portal.When the app opens
Each time you open the app, a short loading screen appears first. Meanwhile the app reads your saved session and checks whether it can reach your firm’s installation and whether your session is still valid. Then:- if your session is valid, the «Bugün» (today) screen opens directly;
- if you have no session or it has ended, the sign-in screen opens;
- if the app cannot work with your installation, the block screen opens (below, in the “Block screen” section).
Signing in
«TurOS» is written in the middle of the sign-in screen.- At the first sign-in, write your firm’s Tourante address in the address field at the very top of the screen. This is the address at which you open the firm panel in the browser; you can paste the address from the browser as it is, and the app uses only the domain name.
- In the «E-posta» (e-mail) and «Parola» (password) fields, write the details you use in the firm panel. The eye icon in the password field («Parolayı göster» (show password)) shows the password you have typed.
- Press the «Giriş Yap» (sign in) button. The button becomes active once the address, e-mail and password are filled in.
- If two-step verification is on for your account, the «Kimliğinizi doğrulayın» (verify your identity) screen opens. Write the code your authenticator app generates in the «Doğrulama kodu» (verification code) field and press the «Girişi doğrula» (verify sign-in) button. If you cannot reach your authenticator app, press the «Kurtarma kodu kullan» (use a recovery code) link and write one of your recovery codes in the «Kurtarma kodu» (recovery code) field; each recovery code is valid only once (below, in the “The two-step verification code” section).
- «Sunucuya ulaşılamadı. Adresi ve bağlantınızı kontrol edin.» (The server could not be reached. Check the address and your connection.) — the address has been mistyped or your phone has no internet connection.
- «Kurulum şu an yanıt vermiyor. Biraz sonra yeniden deneyin.» (The installation is not responding right now. Try again a little later.)
- «Bu adreste Tourante mobil erişimi bulunamadı. Adres doğruysa kurulumunuz henüz güncellenmemiş olabilir; ofisinize bildirin.» (No Tourante mobile access was found at this address. If the address is right, your installation may not have been updated yet; let your office know.)
- «Kurulumunuz bu uygulama sürümünden eski. Ofisinize bildirin.» (Your installation is older than this version of the app. Let your office know.) — the installation’s version information may also be written next to it.
- «Uygulamanın yeni sürümünü yükleyin.» (Install the new version of the app.) — the app on your phone has fallen behind your installation.
- If too many attempts have been made in a short time, it states after how many seconds you can try again.
- «Hesabınız için iki adımlı doğrulama zorunlu ve henüz kurulmadı. Önce web panelinden giriş yapıp kurulumu tamamlayın; sonra telefondan doğrulama koduyla girebilirsiniz.» (Two-step verification is required for your account and has not been set up yet. First sign in from the web panel and complete the set-up; then you can sign in from the phone with a verification code.)
The two-step verification code
The «Kimliğinizi doğrulayın» screen asks for the same code as the code step of the firm panel’s sign-in page. The eye icon in the recovery code field («Parolayı göster») shows the code you have typed. If the code is not accepted, Tourante’s explanation appears below the field and the field is cleared; you can write the code again. After your password is accepted, you must enter the code within 5 minutes: if you press «Girişi doğrula» after the time has run out, the app goes back to the sign-in screen and shows the explanation «Doğrulama süresi doldu. Lütfen yeniden giriş yapın.» (The verification has expired. Please sign in again.) The back button at the top of the screen also goes back to the sign-in screen. You cannot set up two-step verification on the phone, and you cannot see your recovery codes on the phone; both are done in the firm panel (Sign-in and roles).If you have forgotten your password
The «Parolamı unuttum» (forgot my password) link opens your firm’s password reset page in your phone’s browser; the link works once the address has been entered. The reset steps are the same as in the firm panel (Sign-in and roles). After setting your new password, go back to the app and sign in. The note at the bottom of the screen reminds you of this: «Parolamı unuttum yalnız firma personelinde vardır. Davet bağlantısı e-postayla gelir, buradan girilmez.» (Forgot my password exists only for the firm’s staff. The invitation link comes by e-mail; it is not used here.) If you started on Tourante by invitation, first set your password with the link in the e-mail, then sign in to the app.A password someone else set
If someone else set your password on your behalf (for example, your manager created a user for you or set a new password for you), the app asks you to set your own password right after the sign-in; you do not need to sign in to the firm panel first. If two-step verification is also on for your account, this screen comes after the verification code. If you have the «Yönetici» role and have not set up two-step verification yet, this screen does not appear: the app stops the sign-in with the explanation above, and you must first sign in to the firm panel and set up two-step verification.- The «Parolanızı değiştirin» (change your password) screen opens and says «Parolanız sizin adınıza belirlendi ve başkası tarafından biliniyor. Güvenliğiniz için kendi belirlediğiniz bir parolayla değiştirin.» (Your password was set on your behalf and is known by someone else. For your security, change it to a password you choose yourself.)
- In the «Yeni parola» (new password) and «Yeni parola (tekrar)» (new password, again) fields, write a password of your own choice; the password must be at least 8 characters long, and below the «Yeni parola» field it says «En az 8 karakter.» (at least 8 characters). The eye icon in each field («Parolayı göster») shows the password you have typed.
- Press the «Parolayı değiştir» (change password) button. The notification «Parolanız değiştirildi.» (your password has been changed) appears and the sign-in is complete.
The notification permission screen
Right after you sign in, the «Opsiyon süresi dolmadan haberiniz olsun» (be told before an option expires) screen may appear, once only. This screen comes only in this case: you have not answered this question before, the «Operasyonlar» (operations) module is switched on for your firm, and an option in your files has reached its last days or has expired. The screen lists the cases in which Tourante will let you know: «Opsiyona 3 gün kala ve süresi dolduğunda» (3 days before an option ends and when it expires), «Acenteden yeni talep geldiğinde» (when a new request comes from an agency) and «Acente garanti departa rezervasyon yaptığında» (when an agency makes a reservation for a guaranteed departure). Below them, the quiet hours (22:00 – 07:00) are written.- «Bildirimlere İzin Ver» (allow notifications) saves your preference and moves on to the «Bugün» screen.
- «Şimdi değil» also saves your preference and moves on to the «Bugün» screen.
Block screen
If the app cannot work with your installation while it is opening or while you are using it, a block screen that covers the whole screen appears and states the reason.- If the installation cannot be reached — if the installation is not responding, or the versions of the installation and the app do not match, one of the explanations of the sign-in screen and the installation’s address appear. Below them are the «Tekrar dene» (try again) and «Değiştir» buttons; «Değiştir» returns to the sign-in screen so that you can enter another address.
- If Tourante does not accept the session — if the app’s version has fallen behind, your firm’s licence is inactive, or your details could not be read while your session was opening, Tourante’s explanation appears. Below it are the «Tekrar dene» and «Çıkış yap» (sign out) buttons.
Warnings above the screens
If your installation supports it, the app also shows on the phone the warnings that appear above the firm panel’s pages. The warnings sit at the top of the «Bugün» screen and of the other main screens in the menu; they do not appear on the pages opened from these screens, such as a file’s page. None of them can be dismissed, and each is seen on the phone only by whoever sees it in the panel:- Licence expiry banner — when little time is left before your licence or your trial ends, visible only to the «Yönetici» (manager) role. It states how many days are left, the date after which access to the panel will close and Tourante’s support address for extending the licence. In the last three days the banner turns from yellow to red (Sign-in and roles).
- Licence information warning — if your firm’s licence information could not be updated for some time, visible only to the «Yönetici» role. The app keeps working normally; however, a change made to the licence (an extension, a module switched on) may not have reached it yet. If the warning persists, write to the support address in the warning.
- «Destek oturumu açık» (support session open) — while the Tourante support team is working in your firm’s panel, visible to all of the firm’s users. It states that the support team is working with manager permissions and when access will end (Support and feedback). If your installation supports it, the «Yönetici» role also sees the «Destek Erişimi’ne git» (go to support access) link on this notice, as on the panel’s banner: the link opens the «Destek Erişimi» (support access) page on the phone, where you follow or end the access (below, in the “Support access” section).
Menu
After you sign in, the app’s main screen opens. On the phone there is a menu bar at the bottom of the screen; the first tab is always the «Bugün» screen. The tabs are arranged in this order, according to the modules switched on for your firm:
On the phone the first four tabs sit on the bar; the rest are under the «Daha» (more) tab. If all modules are switched on, the bar shows «Bugün», «Talepler», «Teklifler» and «Dosyalar»; «Transferler», «Departlar», «Günlük Operasyon» and «Bildirimler» are in the «Daha» list. If a module is off, its tab does not appear at all and the following tabs move forward. When you choose a screen from the «Daha» list, the screen opens and «Daha» stays selected on the bar.
Each tab keeps its own page history: if a file is open in one tab and you switch to another tab and come back, the file stays open. Tapping the selected tab again returns to that tab’s first page.
On tablets and wide screens, instead of the menu bar there is a side menu on the left, and all the tabs sit there; «Daha» does not appear. Lists open in two panes: the list on the left, the details of the record you choose on the right. If you have not chosen a record yet, the right side reads «Soldan bir kayıt seçin» (choose a record on the left).
You can refresh most lists by pulling them down with your finger. In long lists, the rest loads automatically when you reach the end.
Account menu and signing out
Your initials at the top right of the «Bugün» screen open a menu. With «Çıkış yap» you end the session on this device and go back to the sign-in screen. The installation’s address is still remembered; you write only your e-mail address and password again. If your installation supports it, the menu also holds «Açık Oturumlar» (open sessions): there you see the devices you are signed in on and end the others’ sessions (below, in the “Open sessions” section). If you have the «Yönetici» role and your installation supports it, the menu also holds «Destek Erişimi» and «Kullanıcılar» (users); as in the firm panel, both appear only to the «Yönetici» role (below, in the “Support access” and “Users” sections). If the «Geri Bildirim» (feedback) module is on in your firm and your installation supports it, the menu also holds «Geri Bildirim», whatever your role (below, in the “Feedback” section). If your installation supports it, the same menu also holds the «Opsiyon e-postalarını kapat» (switch off option e-mails) button; if your e-mails are off, the button is called «Opsiyon e-postalarını aç» (switch on option e-mails). Press the button and, in the window that opens, press the «Onayla» (confirm) button; the notification «Opsiyon e-postaları kapatıldı.» (Option e-mails have been switched off.) or «Opsiyon e-postaları açıldı.» (Option e-mails have been switched on.) appears. This is the firm panel’s own option e-mail preference: a preference you change on the phone or in the panel holds in both. The preference affects only your option deadline e-mails; the notifications in the app and in the panel keep coming, and the pro forma invoice e-mails you send are not affected by this preference either (Panelim). If your session ends on the Tourante side, the app takes you back to the sign-in screen and shows Tourante’s explanation once. When your password changes, or when you turn two-step verification on in the firm panel, Tourante ends all your sessions on phones. When you change your password on the phone, on the «Parolanızı değiştirin» screen at sign-in, your sessions on other phones end too; only the phone you have just signed in on stays signed in. When you end a device’s session from another of your devices, on the «Açık Oturumlar» page, the device whose session you ended also goes back to the sign-in screen the next time it connects to Tourante.Open sessions
If your installation supports it, «Açık Oturumlar» in the account menu opens the list of the phones and tablets signed in to Tourante with your account. At the top of the page it reads «TurOS’a giriş yapmış telefon ve tabletleriniz. Kaybettiğiniz ya da artık kullanmadığınız bir cihazın oturumunu buradan kapatabilirsiniz.» (Your phones and tablets signed in to Tourante. You can end the session of a device you have lost or no longer use from here.) The list shows only your own sessions; no one, a manager included, can see another user’s sessions here. Each card shows the device’s type (iOS or Android) and an eight-character identifier created when the app was installed on that device, when the device signed in, when it last connected to Tourante (once it has connected since signing in) and when the session expires. The list starts with the card of the device you are using now; that card reads «Bu cihaz» (this device). If you have no session on another device, «Başka bir cihazda açık oturumunuz yok.» (You have no open session on another device.) appears below the list. A device on which you deleted and reinstalled the app appears with a new identifier; the old session stays as a separate card until it expires or you end it. If the list cannot be read, the heading «Açık oturumlar okunamadı» (open sessions could not be read), the reason and the «Tekrar dene» button appear. To end another device’s session, press the «Oturumu kapat» (end session) button on that device’s card. The window that opens shows the device by its type and identifier, as on its card, and asks for confirmation; press «Oturumu kapat» again in the window, or step back with «Vazgeç» (cancel). Once the session has ended, the notification «Oturum kapatıldı.» (Session ended.) appears and the list is refreshed. That device goes back to the sign-in screen the next time it connects to Tourante; you can sign in on it again. If the action cannot be completed, a notification giving the reason appears and the card stays in the list; when the connection dropped or Tourante could not answer at that moment, the notification also holds «Tekrar dene». The card of this device has no «Oturumu kapat»: you end the session on this device with «Çıkış yap» in the menu. If your phone has been lost or stolen, open the «Açık Oturumlar» page on another phone or tablet on which you are signed in to the phone app, end that phone’s session, and change your password too. You can end another device’s session only from a phone or tablet signed in to the phone app; the firm panel has no such page. If the lost phone is the only device on which you are signed in to the phone app, change your password. Reset it yourself with the «Parolamı unuttum» link on the firm panel’s sign-in page, or ask your firm’s manager to set a new password for you on the «Kullanıcılar» (users) screen of the firm panel (Sign-in and roles). When your password changes, all your sessions on phones end at once. The page shows only what is described above: Tourante keeps no IP address or browser information for these sessions and shows none. The firm panel has no page listing phone sessions. Your firm’s manager ends a staff member’s sessions on phones by setting a new password for that person on the «Kullanıcılar» screen of the firm panel; this ends the sessions on all of that person’s phones at once (Firm settings).Support access
The Tourante support team can enter your firm’s panel only with the time-limited permission you give. If your installation supports it, you also give, follow and end that permission from the phone: «Destek Erişimi» in the account menu (or the «Destek Erişimi’ne git» link on the «Destek oturumu açık» notice) opens the phone’s counterpart of the «Destek Erişimi» screen of the firm panel (Support and feedback). As in the panel, only the «Yönetici» role sees the page. The phone and the panel show the same access: access you open or end in one applies in the other too. At the top of the page, as in the panel, is the explanation of how the access works.- «Şu anki erişim» (current access) — if access is closed, it reads «Erişim kapalı.» (Access closed.). If it is open, it shows who opened it («Açan», opened by), its «Başlangıç» (start) and «Bitiş» (end) times, then, under «Açık destek oturumları» (open support sessions), the support staff member’s name, e-mail address and sign-in time for each open session; if no session is open, it reads «Açık destek oturumu yok.» (No open support session.).
- «Geçmiş» (history) — the last 20 accesses. Each access shows its start and end times, who opened it and, if it was closed, when and by whom. Below it, for each support session opened during that access, it shows «Destek personeli» (support staff member: name and e-mail address), «Bağlantı istendi» (link requested), «Giriş» (sign-in), «Çıkış» (sign-out), «Durum» (status), «Kapanma nedeni» (reason for closing) and, in the İşlem kaydı (n) line, the number of changes the support team made in that session. An access in which no session was opened reads «Bu erişimde oturum açılmadı.» (No session was opened during this access.).
- Press the «Destek erişimi ver» (give support access) button in the «Şu anki erişim» section. The form that opens reads «Seçtiğiniz süre boyunca Tourante destek ekibi firmanızın paneline girebilir. Süreyi sonradan uzatamazsınız; gerekirse erişimi kapatıp yeniden açarsınız.» (For the duration you choose, the Tourante support team can enter your firm’s panel. You cannot extend the duration later; if needed, you close the access and open it again.).
- Under «Süre» (duration), choose how long the access stays open: 1, 4, 24 or 72 hours. 24 hours is preselected.
- Press «Erişimi aç» (open access), or cancel with «Vazgeç» (cancel). The notification «Destek erişimi açıldı» (support access opened) states the date until which the access is valid.
Users
If your installation supports it, «Kullanıcılar» (users) in the account menu opens the list of your firm’s staff. Like the «Kullanıcılar» screen of the firm panel, only the «Yönetici» role sees the page. For now the list on the phone serves one job: resetting the two-step verification of a colleague who cannot reach their authenticator app and recovery codes while you are away from your desk (Sign-in and roles). The list shows each staff member’s name with their role below it; e-mail addresses do not appear on the phone, and agency users are not on the list. You can search by name with the search box at the top and refresh the list by pulling it down. If the search finds nobody, it reads «Sonuç yok» (no results); if the list cannot be read, the title «Kullanıcılar okunamadı» (users could not be read) and the «Tekrar dene» button appear. To reset two-step verification:- Press the «İki Adımlı Doğrulamayı Sıfırla» (reset two-step verification) button on your colleague’s row. As in the panel, the button appears only on the row of a user who has two-step verification on; it does not appear on your own row.
- The «İki adımlı doğrulama sıfırlansın mı?» (Reset two-step verification?) window that opens reads «Kullanıcının doğrulama uygulaması ve kurtarma kodları silinir. Kullanıcı Yönetici rolündeyse bir sonraki girişinde yeniden kurmadan hiçbir sayfaya geçemez; değilse parolasıyla girer ve isterse yeniden açar.» (The user’s authenticator app and recovery codes are deleted. If the user has the Yönetici role, they cannot move on to any page at their next sign-in without setting it up again; otherwise they sign in with their password and may turn it on again.). Press «Onayla» (confirm), or cancel with «Vazgeç».
- If the user who was reset has the «Yönetici» role, the notification «İki adımlı doğrulama sıfırlandı. Kullanıcı bir sonraki girişinde yeniden kurar.» (Two-step verification has been reset. The user sets it up again at their next sign-in.) appears, otherwise «İki adımlı doğrulama sıfırlandı. Kullanıcı parolasıyla girer; isterse yeniden açar.» (Two-step verification has been reset. The user signs in with their password and may turn it on again.), and the button disappears from that row.
Feedback
If your installation supports it, «Geri Bildirim» (feedback) in the account menu opens the phone’s counterpart of the «Geri Bildirim» screen of the firm panel (Support and feedback). As in the panel, every user of the firm sees the page, and the list holds all of the firm’s feedback; the same records appear on the phone and in the panel. Each row shows the record’s title, its type and priority, its status, the person who opened it («Silinmiş kullanıcı», deleted user, if that person is no longer a user), its date and, if it has attachments, their number. You can search by title with the search box at the top and refresh the list by pulling it down; the panel’s filters by type, status and priority are not on the phone yet. If there are no records, it reads «Henüz geri bildirim yok» (no feedback yet); if the search finds no record, it reads «Sonuç yok» (no results); if the list cannot be read, the title «Geri bildirimler okunamadı» (feedback could not be read) and the «Tekrar dene» button appear. On a tablet the list opens on the left and the record you choose on the right. Tapping a row opens the record. The «Geri bildirim» (feedback) section shows the record’s type, priority, title, description and, if it was filled in, its step-by-step reproduction. If files were attached to the record, the «Ekli dosyalar» (attached files) section lists each file’s name with a download icon (its tooltip reads «İndir»). The «Değerlendirme» (assessment) section shows the record’s status, the Tourante team’s answer if it has answered and, if further information was added, the «Ek bilgi geçmişi» (further information history). If the record cannot be read, the title «Geri bildirim okunamadı» (feedback could not be read) and the «Tekrar dene» button appear. To send an attached file to another app, press the download icon (tooltip: «İndir») beside the file. While the file is being prepared it reads «Dosya hazırlanıyor…» (preparing the file…); then your phone’s share menu opens and you choose the app to send the file to (an e-mail or files app, for example). The app does not open or display the file itself; the file goes to the share menu under the name Tourante gives it (the uploaded name in plain letters: Turkish letters are simplified and spaces become hyphens). If the share menu cannot open, the notification «Dosya paylaşılamadı» (the file could not be shared) appears. If the file cannot be downloaded, a notification giving the reason appears; when the connection drops, or Tourante cannot answer at that moment, the notification also offers «Tekrar dene». To send new feedback:- Press the «Yeni geri bildirim» (new feedback) button above the list. The «Geri bildirim gönder» (send feedback) window opens.
- Choose «Tür» (type) and «Öncelik» (priority).
- Fill in the «Başlık» (title) and «Açıklama» (description) fields. If you like, write in the «Adım adım tekrar» (step-by-step reproduction) field what you did, what you expected and what happened; below the field it reads «Ne yaptınız, ne bekliyordunuz, ne oldu?» (What did you do, what did you expect, what happened?).
- If your installation supports it, the window also holds the «Ekler» (attachments) field: if you like, press «Ekle» (add) in the field and choose one or more photos or screenshots from your phone’s gallery. Each photo you choose appears in the field under the name the app gives it (ek-1.jpg, for example), with a remove icon beside it; in the field, above the photos, it says how many more files you can add.
- Press the «Gönder» (send) button, or cancel with «Vazgeç». If you chose photos, they are sent one by one once the record has been opened, and meanwhile it reads «Fotoğraf gönderiliyor…» (sending the photo…). Then the notification «Geri bildiriminiz alındı» (your feedback has been received) appears and the new record opens.