- «Müşteriler» — as on the panel, only a manager sees it; the «Müşteriler» and «Operasyonlar» (operations) modules need to be switched on.
- «Tedarikçiler» — as on the panel, both roles see it; the «Oteller» module needs to be switched on.
- «Oteller» — as on the panel, only a manager sees it; the «Oteller» and «Operasyonlar» modules need to be switched on.
Müşteriler
The «Müşteriler» screen lists the firm’s agencies in the panel’s order. Each card shows the agency’s name, country and default representative, and the agency’s segment if it has one. The card of an agency with in-progress files whose tour is this year also shows how many there are; the panel’s «Aktif dosya» (active files) column, too, counts this year’s files by default.- Searching — the «Ara» (search) box searches the agency’s name; the result comes when you stop typing. If no agency matches, it reads «Sonuç yok» (no results).
- If there is no agency at all, it reads «Henüz müşteri (acente) yok» (no customers (agencies) yet).
- If the list cannot be read, the «Müşteriler okunamadı» (the customers could not be read) heading and the «Tekrar dene» (try again) button appear.
Agency card
The card’s title is the agency’s name. The card holds the fields of the panel’s agency form, under the same names: «Acente adı» (agency name), «Ülke» (country), «Pazar / bölge» (market / region), «Adres» (address), «Yetkili kişi» (contact person), «E-posta» (e-mail), «Telefon» (phone), «Segment» if the agency has a segment, and «Varsayılan temsilci» (default representative). A field that was not filled in shows only a dash (—).- The call button on the «Telefon» line opens the number in your phone’s dialler; the button on the «E-posta» line opens the address in a new message in your e-mail app.
- The card also shows the agency’s number of active files: the in-progress files whose tour is this year.
- «Hesap Özeti» (account statement) — opens the agency’s account statement (Today and notifications). The button appears if your installation supports it and you can see the panel’s «Hesap Özeti» page; this also needs the «Faturalama» (invoicing) module to be switched on.
- «Segment Geçmişi» — at the bottom of the card, the agency’s segment changes, newest first. The top of the section shows the panel’s explanation: «Segment değişikliği yalnız bundan sonraki teklifleri etkiler; açılmış teklifler ve dosyalar o günkü sürümlerini korur.» (A segment change affects only the offers from now on; offers and files already opened keep their versions of that day.) Each change shows «Tarih» (date and time), «Önceki segment» (previous segment), «Yeni segment» (new segment) and «Değiştiren» (changed by). If there is no change, it reads «Segment değişikliği yok» (no segment changes).
Tedarikçiler
As on the panel, the «Tedarikçiler» screen has two tabs: «Etkin» (active; the screen opens with it) and «Arşiv» (archive). The cards are listed in the panel’s order, by name. Each card shows the supplier’s name, type and city, the languages on guide cards, the stars if entered and, for a manager, the guest score if the «Anketler» and «Operasyonlar» modules are switched on; a card with a phone also has a call button that opens the number in the dialler.- Searching — the «Ara» box searches the supplier’s name and city; the result comes when you stop typing. If no card matches, it reads «Bu filtreye uyan tedarikçi yok» (no supplier matches this filter): «Filtreleri temizleyip tekrar deneyin.» (Clear the filters and try again.)
- If there is no card on the «Arşiv» tab, it reads «Arşivde tedarikçi yok» (no suppliers in the archive): «Arşivlenen kartlar burada listelenir.» (Archived cards are listed here.)
- If there is no card on the «Etkin» tab, it reads «Henüz tedarikçi yok» (no suppliers yet): «Araç firmaları, rehberler, restoranlar ve giriş yerleri burada listelenir.» (Vehicle firms, guides, restaurants and entrance sites are listed here.)
- If the list cannot be read, the «Tedarikçiler okunamadı» (the suppliers could not be read) heading and the «Tekrar dene» button appear.
Supplier card
The card’s title is the supplier’s name. At the top of the card is the information of the panel’s card page under the same names: «Tür» (type), «Ad» (name), «Şehir» (city), «Telefon», «E-posta», «Diller» (languages) on guide cards, «Kategoriler» (categories), the stars, for a manager «Misafir puanı» (if the «Anketler» and «Operasyonlar» modules are switched on), «Not» (note) and «Durum» (status). The «Durum» line reads «Etkin» or that the card is archived, with the date it was archived. A field that was not filled in shows only a dash (—); on the stars line the dash follows “Yıldız:” (stars). The buttons on the «Telefon» and «E-posta» lines open the dialler and your e-mail app, as on the agency card. Below come the card’s sections in the panel’s order. Each section appears if you can see that tab on the panel:- «İrtibat Kişileri» (contact people) — whom to talk to at the supplier: each person’s name, job, phone and e-mail (each with its call and e-mail button) and note. As on the panel, a manager reads the note in full; operations staff see the note’s first 60 characters, as in the panel’s list. If there is no person, it reads «Henüz irtibat kişisi yok» (no contact people yet): «Kiminle görüşüleceği adı, görevi, telefonu ve e-postasıyla burada tutulur.» (Whom to talk to is kept here with their name, job, phone and e-mail.)
- «Maliyet Kalemleri» — as on the panel, only a manager sees it: the tariffs in which this card is chosen on the «Maliyet Kalemleri» screen, the newest start date first. Each tariff shows «Tür», «Kalem» (item), «Tutar» (amount), «Başlangıç» (start) and «Bitiş» (end); the amount reads as it does in the panel’s column. On a guide’s card the tariffs are the guide’s own day rates. If there is no tariff, it reads «Bu karta bağlı maliyet kalemi yok» (no cost items are linked to this card): «Maliyet Kalemleri ekranında bir tarife satırında bu kart seçildiğinde burada listelenir.» (Listed here when this card is chosen in a tariff row on the Maliyet Kalemleri screen.)
- «Çalıştığı Dosyalar» (files worked on) — as on the panel, on guide and vehicle firm cards, the files in whose field team the card appears: the file number, the tour dates and the card’s role in the file. When you tap the file number, the file opens. If there is no such file, it reads «Bu kart henüz bir dosyanın saha ekibinde yok» (this card is not in any file’s field team yet).
- «Görüşme Geçmişi» (contact log) — the conversations held with the supplier, newest first: the conversation’s time and channel, the whole note, the file the conversation is about (tapping its number opens the file), and the name of the person who entered it and when. If there is no entry, it reads «Henüz görüşme kaydı yok» (no conversation entries yet): «Telefon, e-posta, WhatsApp ve toplantı görüşmeleri en yenisi üstte olmak üzere burada tutulur.» (Phone, e-mail, WhatsApp and meeting conversations are kept here, newest at the top.) On an archived card, the top of the section reads «Kart arşivde: yeni görüşme eklenmez, eski kayıtlar okunur.» (The card is archived: no new conversation is added, the old entries are read.) To add a conversation, see the “Adding a call” section below.
- «Sözleşmeler ve Belgeler» (contracts and documents) — the contracts, price lists and other documents uploaded to the card, the latest upload first: the document’s kind and name, its validity dates, its size, the uploader’s name and the upload time. A document whose end date has passed shows the «süresi doldu» (expired) badge. If there is no document, it reads «Henüz belge yok» (no documents yet): «Sözleşmeler, fiyat listeleri ve diğer belgeler en yenisi üstte olmak üzere burada tutulur.» (Contracts, price lists and other documents are kept here, newest at the top.) As on the panel, only a manager sees the documents of the «Fiyat listesi» kind and downloads them with «İndir»; no price list is listed on the phone of operations staff.
-
«Misafir Puanları» — as on the panel, on guide and vehicle firm cards, the scores given to the card in guest surveys. Only a manager sees it; the «Anketler» and «Operasyonlar» modules need to be switched on. The section is the panel’s tab as it opens for this year:
- Year comparison — this year’s period up to today beside the same period last year, with the two periods’ dates. One row per survey section shows «Bölüm» (section), the two years’ averages and answer counts (the column heads read «Ortalama» (average) and «Yanıt sayısı» (number of answers), each beside its year) and «Fark» (difference). A table wider than the screen scrolls sideways. If neither period has a score, the panel’s sentence stands in place of the table. Below it, a line says that hidden answers are not counted.
- AI summary — as the panel shows it to you: the approved summary and the state of the latest request; if you asked for the summary, its draft and notes too. Asking for, approving and editing a summary are not on the phone yet.
- Scores — grouped by survey section, newest first: each score shows «Tarih» (date), «Puan» (score), «Yorum» (comment) and «Dosya» (file). When you tap the file number, the file opens. The guest’s name is not shown. If there is no score, it reads «Henüz puan yok» (no scores yet): «Misafir anketlerinde bu karta verilen puanlar burada listelenir. Gizlenen yanıtlar sayılmaz.» (The scores given to this card in guest surveys are listed here. Hidden answers are not counted.)
Downloading a document
The «İndir» (download) button under each document opens the document with your phone’s share menu. While the document is being prepared, it reads «Belge hazırlanıyor…» (preparing the document…); then the document opens in the share menu as it was uploaded on the panel, under the name Tourante gives it. If the document cannot be downloaded, Tourante’s explanation appears; when the connection drops or Tourante cannot answer at that moment, the notice also has «Tekrar dene». If the share menu cannot open, the «Belge paylaşılamadı» (the document could not be shared) notice appears. A contract may carry a signatory’s name or bank details. The app does not store the document on the phone: the document stays in the app’s temporary folder only while the share menu is open and is deleted when the menu closes (on Android, the share component’s own copy stays until the next share). You choose where the document goes; where you send it, it stays like a file downloaded from the panel.Adding a call
If your installation supports it, there is a «Görüşme Ekle» button at the top of the «Görüşme Geçmişi» section; as on the panel, both roles add conversations. No conversation is added to an archived card. If, in place of the button, it reads «Görüşme eklemek için bu cihazdan çıkış yapıp yeniden giriş yapın.» (To add a conversation from this device, sign out and sign in again.), sign out and sign in again.- Press the «Görüşme Ekle» button; the «Görüşme kaydı ekle» (add a conversation entry) window opens.
- «Görüşme zamanı» (time of the conversation) — the date and time of the conversation; it comes with the current time. Below it reads «Görüşmenin yapıldığı tarih ve saat; ileri bir zaman olamaz.» (The date and time the conversation took place; it cannot be in the future.)
- «Kanal» (channel) — «Telefon», «E-posta», «WhatsApp», «Toplantı» (meeting) or «Diğer» (other); until you choose a channel, the «Kaydet» (save) button stays disabled.
- «Görüşme notu» (conversation note) — at most 1,000 characters. Below it, the panel’s warning reads: «Ne konuşuldu, ne kararlaştırıldı? Kayıt sonradan değiştirilemez ve silinemez; bir düzeltme yeni bir kayıtla yapılır. Kimlik numarası, IBAN ya da doğum tarihi yazmayın.» (What was discussed, what was decided? The entry cannot be changed or deleted afterwards; a correction is made with a new entry. Do not write identity numbers, IBANs or dates of birth.)
- «Dosya» (file) — appears only if the «Operasyonlar» module is switched on, and is optional: choose one of the files the card worked on, or type another file’s number into the «Dosya seçin» (choose a file) box. Below it reads «İsteğe bağlı: görüşmenin ilgili olduğu dosya.» (Optional: the file the conversation is about.)
- Press the «Kaydet» button, or cancel with «Vazgeç» (cancel).
Oteller
The «Oteller» screen lists the firm’s hotels in the panel’s order. Each card shows the hotel’s name, its location and stars if entered, its number of cost categories; if the «Anketler» and «Operasyonlar» modules are switched on, its guest score too.- Searching — the «Ara» box searches the hotel’s name and location; the result comes when you stop typing. If no hotel matches, it reads «Sonuç yok».
- If there is no hotel at all, it reads «Henüz otel yok» (no hotels yet).
- If the list cannot be read, the «Oteller okunamadı» (the hotels could not be read) heading and the «Tekrar dene» button appear.
Hotel card
The card’s title is the hotel’s name. At the top of the card are the fields of the panel’s hotel form under the same names: «Otel adı» (hotel name), «Lokasyon» (location), «Yıldız» (stars), «İletişim» (contact), «Not» and «Maliyet kategorileri» (cost categories). A field that was not filled in shows only a dash (—). If the «Anketler» and «Operasyonlar» modules are switched on, the hotel’s guest score shows below them. Below come the card’s sections in the panel’s order. Each section appears if you can see that tab on the panel:- «Fiyatlar» (prices) — the hotel’s contract prices: each price shows «Oda tipi» (room type), «Fiyat kategorisi» (price category), «Pansiyon» (board), «Fiyat (€)» (price in euros), «Başlangıç» and «Bitiş». If there is no price, it reads «Bu otel için henüz fiyat yok» (no prices for this hotel yet).
- «İrtibat Kişileri» — as on the supplier card: each person’s name, job, phone and e-mail (each with its call and e-mail button) and the whole note.
- «Görüşme Geçmişi» — as on the supplier card; the «Görüşme Ekle» button is at the top of the section, under the same conditions as on the supplier card.
- «Sözleşmeler ve Belgeler» — as on the supplier card, price lists included. Each document’s «İndir» button opens the document with your phone’s share menu (above, in the “Downloading a document” section).
- «Misafir Puanları» — as on the supplier card, with the hotel’s scores; the «Anketler» and «Operasyonlar» modules need to be switched on.